Understanding the Complaint Process
The Georgia Professional Engineers and Land Surveyors Board is committed to upholding the integrity and standards of the engineering and surveying professions. If you believe a licensed professional or firm has violated the Board’s rules or Georgia law, you may file a formal complaint for review and investigation.
Our process is designed to ensure that all valid concerns are addressed fairly and efficiently. Before submitting your complaint, please review the guidelines below to determine if your issue falls within the Board’s authority.
What Types of Complaints Does the Board Investigate?
The Board investigates complaints related to:
- Unlicensed Practice: Individuals or firms offering engineering or surveying services without a valid Georgia license.
- Violations of Professional Standards: Actions that breach the Georgia Board’s Code of Ethics, including negligence, incompetence, or misconduct.
- Fraud or Misrepresentation: Falsification of qualifications, credentials, or documents submitted to the Board or clients.
- Non-Compliance with Board Rules: Failure to follow Georgia’s laws or regulations governing the practice of engineering or land surveying.
If your complaint involves any of these issues, the Board will review the details and may initiate a formal investigation.
What Are Civil Matters?
The Board does not have the authority to resolve private disputes or civil matters. Examples of issues outside the Board’s jurisdiction include:
- Contract Disputes: Disagreements over payment, scope of work, or project timelines.
- Quality of Work (Absent Misconduct): General dissatisfaction with services that do not involve a clear violation of Board rules.
- Employment Issues: Workplace disputes, terminations, or wage claims.
- Property Boundary Disputes: Property boundary disagreements are typically resolved through civil processes such as private negotiation, mediation, or the court system—not through the Board’s complaint process. If professional misconcuct is determined to have occured, the board should then be notified.
Before You File
Please review the criteria above to ensure your concern is appropriate for Board investigation. Submitting unrelated civil matters may delay the resolution of valid complaints and will not result in Board action.
How to File a Complaint
If your complaint meets the criteria for Board review:
- Create an Evoke Account: All complaints must be submitted through the Board’s Complaint Portal. Create an account if you do not already have one.
- Submit Your Complaint: Once your account is active, log in to the portal and follow these instructions to file your complaint.
Note: Anonymous complaints or complaints submitted without an Evoke account will not be processed.